If you are not a current resident but are thinking about applying to rent one of our properties, please download “Our Rental Application Process” first for helpful guidelines.
For our residents, we offer many helpful resources for use during your tenancy. From this page you can submit an online maintenance request or update your contact information. Many additional items and information are available for download as .PDF files (you will need Adobe Acrobat Reader to view and print these forms). Check back often as we continue to add new resources to assist you throughout your tenancy.
When is Rent Due?
Rent is due on the 1st of each month, with a 10% late fee assessed if not paid by the 5th. month. It is important to communicate with us anytime you encounter difficulty in making timely payments on your account, so we can keep the owner informed. If you fail to do so and your account is still delinquent on the 15th of the month, the owner requires us to file a Rent & Possession case with the Associate Circuit Court. Please don’t allow this to happen.
TENANT WEB ACCESS PORTAL
From this portal, you’ll be able to view your account information (balance due, open charges, security deposits held, etc), display your transaction history and make payments using your checking, savings or credit card account. If you haven’t yet established your online account, contact Jenny M Latta at firstname.lastname@example.org to obtain your Location ID, Username and Password.
RECURRING ePAY DRAFT
We are able to provide a convenient option for payment of your monthly rental account by recurring ACH draft from your checking, savings or credit card account, saving you time and postage. Sign up by completing and submitting the “ePay Authorization Form“ to our office.
Pay with Cash at an Wal-Mart Customer Service center, using your CashPay Account assigned by us. Payments made are credited to your account immediately!
NOTE: PAYMENTS RECEIVED AT OUR OFFICE INCUR A $20 PROCESSING FEE – CASH NOT ACCEPTED.
Complete and submit the ”Move-In Checklist” within 3 days after taking possession to establish the condition of your property or unit at the time you take possession. Doing this important step helps to ensure that you are not charged for any pre-existing wear & tear at the time you eventually vacate the unit.
POLICIES & PROCEDURES
Our ”Policies and Procedures” address most day-to-day activities involving your tenancy, such as helpful advice and tips, move-in checklists, rent collection, maintenance requests, lockout procedures, pet policies, pest control, renters insurance, breaking a lease, move-out guidelines and more. Download and print a copy for your review.
You may not paint or make any alterations to the property of unit you are renting without written authorization from our office. If you paint or make alterations without authorization, you will be charged to return the property to its original condition.
”Troubleshooting Tips” help you self-diagnose and correct many simple and routine maintenance issues, saving you time and possibly money by avoiding a chargeable maintenance service call for items defined as tenant responsibility under the terms of your tenancy agreement.
For quickest response, all routine maintenance requests should be submitted through this Tenant Web Access Portal. Maintenance Requests can also be made by completing the ”Maintenance Request” form and submitting by email to email@example.com. If you have a true emergency (fire, flood, storm damage, etc.) occur after regular office hours, you should call our Emergency Maintenance Answering Service at (855) 559-5525
TERMINATING YOUR TENANCY
We hate to see you go, but if you want or need to move just complete & submit the ”Notice to Vacate” at least 30 days prior to the end of your lease. If you are on a month-to-month tenancy, you must provide this same notice no later than the 1st day of any month, for termination on the last day of the same month. If your lease has not yet expired, be sure to indicate your early termination option #1 or #2.
Print the ”Move-Out Planner” to help in planning your move so we can get your maximum deposit refund to you as quickly as possible. Using this planner will ensure you leave the property acceptably clean and all requirements for a successful move-out inspection are addressed.
At least 7 days before the end of the month, send an email to firstname.lastname@example.org to request an inspection appointment and get details about the inspection process. The inspections are only conducted during normal business hours and only after keys have been turned into our office – daily rent charges accrue if keys are not returned by the last day of your tenancy.
CONTACT INFO UPDATE
Keep your phone numbers & email address(es) current through this Tenant Web Access Portal.